When an agreement is formed

• An agreement incorporating these terms and conditions is formed when you make a booking by telephone, post or email.

Payment

• A deposit is payable immediately after making a booking (the amount of deposit will be agreed at the time of booking).
• The balance of the cost of the holiday is due six weeks before you arrive. No further reminders will be sent.
• 'Cheques payable to Mrs AM Trafford'
• We will not send you confirmation that your payments have been received unless you request this specifically.
• If payments are not received when due we reserve the right to re-let your week without informing you.

Inclusive and Additional Charges

• Most heating is by storage heaters, the cost of which is included in the rental charge as well as coals and logs for the open fire (within reason).
• Cost of electricity is additional to the rental charge and is calculated on a meter basis except for The Studio where it is included in the rental charge. Electricity costs generally cover cooking, sockets, hot water and some small electric heaters.
• Sheets, pillowslips, towels, tea towels and toilet rolls are to be provided by guests although sheets, pillowslips and towels may be hired at an additional charge if requested in advance of arrival.
• Laundry facilities with washing machines and tumble dryers are available at a small additional charge.
• A drying room for walkers’ outdoor clothing is available free of charge.
• Cots, high chairs and stair gates are available free of charge but please request in advance of arrival.

Cancellation and insurance

• Once you have made a booking, you have entered into a legal contract, even if you have not paid a deposit.
• If you cannot take your booking for whatever reason you should inform us immediately.
• If you cannot take your booking we will try to re-let the cottage but if the cottage cannot be re-let you will be liable to pay the full cost of your booking, even if you cancel before paying the balance.
• If we succeed in re-letting the cottage you will be liable only for the difference, if any, between the full cost of your booking and the rent received from the re-let. In calculating any difference for which you might be liable we will take into account any deposit you have paid.
• If we re-let the cottage for the full cost of your booking we will refund your deposit and any other instalments you might have paid.
• Since you might be liable for the full cost of your booking if you cancel, we strongly recommend that you take out cancellation insurance for your holiday. Details of a suitable scheme are available on request.

Arrival

• Your cottage will be ready for you from 4pm on the day of your arrival unless otherwise agreed in advance.
• Please note that if you are arriving on a day other than a Saturday your cottage might be available before 4pm but please check and agree this with us in advance.
• Please let us know if you will be arriving after 6pm.

Departure

• Please vacate your cottage by 10am on the morning of your departure. To assist our cleaners please leave the property in a clean and tidy condition.
• Please note that if you are departing on a day other than a Saturday you might be able to depart later than 10am but please check and agree this with us in advance.

Pets

• Well behaved dogs are normally allowed in the cottages but this must be agreed at the time of booking and all dog hairs should be removed before the cottage is vacated.
• Please note dogs are not allowed in bedrooms or on furniture and must not be left unattended in the cottage. Any damage caused by dogs will be treated in the same manner as general damages and breakages.
• We advise bringing old cloths or blankets to clean the dog before entering the cottage.

Damage and breakages

• You are responsible for paying to remedy any breakages or damage you cause to the cottage and its contents. Please report these as soon as possible and before you leave or we reserve the right to send you an invoice which will also include an administration charge of £25.00.
• Occasional damage and breakage is unavoidable and for this reason we do not normally charge for minor breakages (e.g. glassware, crockery) provided these are reported before you leave (there is no need to report minor breakages immediately).

Complaints

• Should you find any faults or problems with the cottage or have any complaints during your stay please advise us of these immediately (rather than at the end of your stay) so that any appropriate action can be taken.

Unavailability of cottage

• We will cancel your holiday only if the cottage is unavailable for reasons beyond our reasonable control or (because this is a family-run business) in extenuating family circumstances.
• We will attempt to offer you alternative accommodation either with ourselves or other accommodation providers in the area. If this is either not possible or is unacceptable to you then we will refund to you all monies paid for your booking. Our liability to you will not extend beyond this refund.

Website and brochure

• We make every effort to ensure that the information and cottage descriptions contained on our website and in our brochure and accompanying leaflets are accurate but we reserve the right to make changes and we accept no liability for minor inaccuracies.

Liability

• Our liability for damage, loss or injury including loss or damage to vehicles and their contents and to the personal possessions you bring with you is excluded as far as permitted by law.

Your stay

• We reserve a right of access to the cottage at any time during your booking.
• For insurance reasons bookings are not interchangeable. For the same reason the property should not be sub let nor should the number of persons in occupation exceed the sleeping accommodation provided.